SIMCHECK II Memory Tester Troubleshooting

1. Q. Why is the PC COMMUNICATION Software not transmitting the firmware to my SIMCHECK II?
   A. It may be necessary to change the COM port setting for SIMCHECK's PC Software. Please refer to the PC Communication Software page to acquire further information on selecting a COM port.
   
   
2. Q. Why are some known good modules failing on SIMCHECK II?
   A. It's possible that your SIMCHECK II may need to have its program updated. We recommend updating its program in these instances before calling for tech support. Check our Program Download Site for the latest program revision. Please also refer to Application Note INN-8558-APN5 for further reasons on why this may happen.
   
   
3. Q. Why is the latest adapter I just received, not working with my SIMCHECK II?
   A. With the rapid development of SIMCHECK II program and new adapters, your SIMCHECK II may still have an older version of the program which does not support the new adapter. Verify that the program version (seen on power up) supports the adapter you are trying to use by reviewing our SIMCHECK II Development Log. ALWAYS MAKE SURE TO UPGRADE YOUR SIMCHECK II VIA THE INTERNET. Check our Program Download Site for the latest program revision.
   
   If the program version is correct, there may be a bad contact between the adapter and the SIMCHECK II expansion slot. A simple tech spray solution applied to the adapter's connector pins will usually eliminate problems that are due to a bad contact or connection.
   
   
4. Q. Why does the tester show a blank screen after upgrading it?
   A. Testers having a firmware revision less than 1.29 will need a special upgrade procedure that can only be performed at the factory. Please contact our tech department for further details. Attempting to upgrade a tester with ver. 1.29 and older will result in erasing the FLASH ROM chips that hold its program.
   
   
5. Q. After various test parameters have been set, I can no longer use the SIMCHECK II without encountering test failures. How can this be corrected?
   A. SIMCHECK II uses a nonvolatile EEPROM which stores the setup changes, therefore, when turning it off then on, the previous setup is restored. If this causes problems with modules that the setup was not intended for, simply enter the code sequence F2-F5 from standby mode. This will clear any changes done to the program.

If you have additional questions, please feel free to email us at support@innoventions.com. Please remember to include your phone and fax numbers.