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(281) 879-6226
sales@innoventions.com
Getting Product Information from your RAMCHECK LX
INN-8686-APN1
--Created 6-6-08
The recommended way to obtain this data is by using the PC Communications software and serial cable that was included with your RAMCHECK LX. This software will allow you to save this data to your PC so you can send it to us as a attachment via email to us for review. The PC Communications software offers you two ways to accomplished this.
Setup RAMCHECK LX Option
This option is the easiest and quickest since all you have to do is connect your RAMCHECK LX to your PC and turn it on, everything else is done through the PC software. Make sure that the RAMCHECK LX is connected to your PC via the USB cable and turn the RAMCHECK LX on. Next, open the RAMCHECK LX PC Communications software and click on RAMCHECK LX in the menu bar at the top left of the screen. Next, click on "Find RAMCHECK LX" to make sure that your RAMCHECK LX is detected by the PC. If the RAMCHECK LX is found, click on the "OK" tab, and then click on RAMCHECK LX in the menu bar again and then click on "SETUP RAMCHECK LX" in the drop down menu. Next click on the "Product Information" tab and then click on the "Save Product Info as a text file" button. A warning message will appear. Click on the "Yes" tab, name the file and select the directory you'd like to save it in. E-mail this as an attachment to support@innoventions.com.
If the RAMCHECK LX is not detected, please click on the "USB Status" button at the top and far right to restore the connection and try the "Find" again. If it shows connection then you are ready to use your unit.
Realtime Interface Option
This option is especially useful for users who wish to also send us test logs to review. It allows you to generate the test logs and the product information data using the same option. Make sure that the RAMCHECK LX is connected to your PC via the USB cable and turn the RAMCHECK LX on. Next, open the RAMCHECK LX PC Communications software and click on "RAMCHECK LX" in the menu bar at the top left of the screen. Next click on "Realtime Interface" in the drop down menu. Next move to the RAMCHECK LX and press F2 for "SETUP" then press F5 for "NEXT", then F3 for "PRODINFO". Next press F2 to send the product information data to the PC in the test log window of the Realtime Interface. Next click on "File" at the top left of the screen then click on "Save As" in the drop down menu. Name the file and select the directory and email it as an attachment to support@innoventions.com.
Based on this information we can determine if your RAMCHECK LX's configuration is current or if an upgrade and/or calibration is needed or recommended.
Please note that the two options mentioned above save the file differently. The "Setup RAMCHECK LX" option saves the file as a "txt" file and the "Realtime Interface" option saves it as a "log" file. Both can be view in any text editor.
Getting The Product Information directly from the RAMCHECK LX
You can always access this data directly from the RAMCHECK LX without connecting it to a PC. Turn the RAMCHECK LX on and after it finishes booting up and is in standby mode press F2 for "SETUP". Next press F5 for "NEXT", then F3 for "PRODINFO".
Using F4 to move forward through the screens and F3 to go back, please record the following values.
SERIAL #
VERSION
DATE
PAL CODE
ALT. PARTS
MFG DATE
CAL DATE
RCB VER
If you have additional adapters please mount each adapter while the RAMCHECK LX is off, then turn it on and follow the instructions above to enter the PRODINFO section and record the following values for each adapter.
ADAPTER CODE
ADAP.MFG
ADAP.CAL
Once finish you can press the Escape key until you are back in standby mode.
CONTACTING OUR TECHNICAL SUPPORT DEPARTMENT
For more information, please call us at 1-281-879-6226 M-F 9:00-5:00 US Central Time, or send your e-mail to support@innoventions.com, or fax your message to 1-281- 879-6415. Please remember to include your phone and e-mail.